Return Policy - JAY MART Online Shopping

 Return Policy - JAY MART Online Shopping

At JAY MART, we strive to provide you with the best shopping experience and offer products of the highest quality. We understand that there may be instances where you need to return an item, and we want to make the process as seamless as possible. Please read our return policy below to understand the guidelines for returning products.

1. Return Eligibility:

   We accept returns for most products within 30 days of receiving your order. To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as you received it.

2. Initiating a Return:

   To initiate a return, please follow these steps:

   - Go to JAY MART contact us.

   - Give us information of the order containing the item you wish to return.

   - Follow the prompts to provide the reason for the return and any additional details.

3. Return Process:

   Once your return request is approved, you will receive an email with instructions on how to proceed. Please package the item securely, including all original accessories, and include a copy of the return authorization email. Ship the package to the address provided in the email.

4. Refund Process:

   Upon receiving the returned item and verifying its condition, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase. Please note that shipping charges are non-refundable.

5. Damaged or Defective Items:

   If you receive a damaged or defective item, please contact our customer support team within 48 hours of receiving the product. We will provide guidance on returning the item and arranging a replacement or refund.

6. Exclusions:

   Certain items are not eligible for return, including:

   - Perishable goods such as food, flowers, and magazines.

   - Personal care and hygiene products.

   - Gift cards and downloadable products.

7. International Returns:

   At this time, we only accept returns for orders shipped within the country. International returns are not currently supported.

8. Contact Us:

   If you have any questions or need assistance with the return process, please contact our customer support team at support@jaymart.in or through the "Contact Us" page on our website. We are here to help and will respond to your inquiries promptly.

Please keep in mind that our return policy is subject to change, and any updates will be posted on this page. We appreciate your understanding and cooperation. Thank you for shopping with JAY MART!